Senior Customer Success Manager

Ovii's Interpretation of the Role

The Senior Customer Success Manager will act as the trusted advisor for assigned enterprise customers, driving adoption of Saviynt’s identity security platform and ensuring measurable business value. The role blends strategic relationship management, technical guidance on IAM solutions, and cross‑functional collaboration to achieve retention, expansion, and renewal goals.

Role Snapshot

• Senior‑level customer success leadership
• Enterprise‑focused relationship management
• Strategic IAM adoption advisor
• Cross‑functional collaboration with sales, product, and support
• Renewal and expansion responsibility

Must-Have Requirements

• Identity and Access Management (IAM) knowledge
• Cloud architecture and on‑premise integration understanding
• Strong communication and issue‑tracking abilities
• Process improvement and decision‑making experience
• Willingness to travel up to 20%
• Identity and Access Management (IAM)
• Cloud/on‑premise integration
• Customer success and SaaS adoption

Nice-to-Have Signals

• Cybersecurity or compliance background
• Identity security practitioner experience
• Customer Success or Application Portfolio Management experience in SaaS
• Consulting and implementation experience with cloud or identity solutions
• Fluent French or German
• Cybersecurity/compliance
• Identity security practitioner background
• Consulting and implementation

Work Setup

• Location: Dubai, United Arab Emirates
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Travel: Up to 20% travel required
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility specifics

What You'll Likely Work On

• Serve as the primary advocate and point of contact for assigned enterprise customers
• Partner with sales and internal product teams to ensure smooth onboarding, go‑lives, and product releases
• Develop and execute account and success plans that drive IAM product adoption and measurable business outcomes
• Monitor KPIs, utilization trends, and renewal pipelines, taking proactive actions to mitigate risk
• Represent the customer voice in internal prioritization and roadmap discussions
• Deliver educational sessions on new features and guide customers through technical integrations
• Lead process‑improvement initiatives to enhance the overall customer engagement model

Good Fit If You Have

• Proactive, solution‑oriented mindset with a "can‑do" attitude
• Ability to build relationships up to C‑level executives
• Comfortable navigating complex technical environments and cloud integrations