Senior Customer Success Manager
Cube
Posted 2026-08-13
Customer Success & Delivery
Job Description
Ovii's Interpretation of the Role
The Senior Customer Success Manager leads enterprise banking accounts, safeguarding recurring revenue by driving adoption, renewal planning, and strategic value delivery on Cube's AI‑powered compliance SaaS platform.
Role Snapshot
- Senior Customer Success Manager
- Enterprise SaaS accounts
- Financial services focus
- Renewal & revenue protection
- Strategic relationship owner
- Hybrid – London
Must-Have Requirements
- Customer Success / Account Management (5+ years)
- Enterprise client management in financial services (2+ years)
- Renewal management & forecasting
- Analytical skills for usage data
- Stakeholder engagement across compliance, risk, legal, technology
- Customer Success
- Enterprise SaaS
- Financial services
Nice-to-Have Signals
- RegTech or GovTech experience
- Familiarity with Tier 1/2 banks
- Multi‑geography experience (UK/Europe, US, APAC)
- General SaaS platform experience
- RegTech
- GovTech
Work Setup
- Location: London, United Kingdom
- Work mode: HYBRID
- Remote scope: UNSPECIFIED
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Relocation
- Notice period
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Own health scores and renewal forecasts, initiating renewal planning 6‑12 months before contract expiry
- Monitor product usage data to spot at‑risk accounts and lead targeted enablement actions
- Build multi‑threaded relationships with Compliance, Risk, Legal, and Technology teams as a trusted advisor
- Conduct quarterly Executive Business Reviews to document delivered value and outline future success plans
- Design and deliver training sessions and workshops that boost platform adoption across customer organisations
- Act as the voice of the customer internally, surfacing feedback and collaborating with Product, Sales, and Delivery
- Maintain accurate account records in Salesforce, including health scores, stakeholder maps, success plans, and renewal forecasts
Good Fit If You Have
- Prior RegTech or GovTech experience
- Familiarity with Tier 1/2 banks
- Multi‑geography experience across UK/Europe, US, or APAC
Skills
- Enterprise account management
- Renewal forecasting
- Customer health scoring
- Data‑driven adoption analysis
- Executive Business Review facilitation
- Cross‑functional stakeholder engagement
- SaaS platform training & workshops
- Salesforce CRM management
- Regulatory compliance knowledge (AML/KYC)
- Analytical storytelling