Senior Analyst – Platform Operations

Ovii's Interpretation of the Role

The Senior Analyst – Platform Operations ensures the SaaS platform stays highly available, reliable, and performant by handling incidents, building observability dashboards, and automating repetitive operational tasks.

Role Snapshot

• Incident resolution & RCA
• Observability dashboard creation
• Automation script development
• API behavior validation
• Cross‑functional communication
• Ticket trend analysis

Must-Have Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3–4 years in technical analyst, application support, or platform operations
• Observability tooling (Grafana, centralized logging)
• API & REST services knowledge
• Python or SQL scripting
• Ticketing systems (Jira, ServiceNow, Zendesk)
• Postman or equivalent API testing tool
• technical analyst
• application support
• platform operations

Nice-to-Have Signals

• Experience in SaaS platform environments
• Exposure to production release monitoring and deployment validation
• Building operational tooling and automation workflows
• Identifying recurring issue patterns and driving preventive fixes
• SaaS platform environment

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub

What You'll Likely Work On

• Resolve production incidents and customer‑reported issues from triage through post‑incident review.
• Build and maintain real‑time observability dashboards using Grafana and log‑management tools.
• Develop internal scripts and utilities (Python/SQL) to handle bulk or recurring problems at scale.
• Lead root‑cause analysis for major outages and implement preventive actions with product and engineering teams.
• Analyse ticket trends and platform telemetry to surface systemic patterns and actionable insights.
• Validate end‑to‑end API flows, distinguishing client‑side from server‑side failures.
• Support deployment validation and production release monitoring, automating repeatable checks.

Good Fit If You Have

• Strong cross‑functional communication to translate technical findings for engineering and product teams.
• Experience working in SaaS platform environments.
• Ability to design and deliver automation tools that reduce manual effort.