Receivables Support Representative

Ovii's Interpretation of the Role

The Receivables Support Representative drives cash flow by executing collections outreach, investigating billing issues, and managing cases in Salesforce. The role balances high‑volume customer communication with meticulous documentation to reduce aging balances and protect revenue.

Role Snapshot

• Outbound collections calls & email follow‑ups
• Billing dispute investigation
• Salesforce case creation & management
• Customer payment follow‑up
• Auto‑pay enrollment
• Process documentation & SOP support
• Cross‑functional issue coordination

Must-Have Requirements

• Experience in collections, receivables, billing support, or customer account management
• High‑volume phone and email communication
• Salesforce or similar CRM case management
• Strong attention to detail
• Strong written and verbal English communication
• Ability to investigate and resolve billing or payment issues independently
• collections
• receivables
• billing support
• customer account management

Nice-to-Have Signals

• Experience in accounts receivable or structured collections environments
• Background supporting service, operations, or installation‑based businesses
• Experience improving auto‑pay adoption or reducing delinquency risk
• Familiarity with root‑cause analysis and operational process improvement
• Experience documenting SOPs or recurring issue workflows
• accounts receivable
• structured collections
• service operations support
• auto‑pay adoption
• root‑cause analysis

Work Setup

• Location: Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Execute outbound collections calls and email follow‑ups for past‑due accounts
• Secure payments, commitments, and resolve accounts
• Investigate billing disputes, invoice discrepancies, and coordinate corrections
• Open, manage, and close Salesforce cases with detailed documentation
• Track payment activity and customer commitments in Salesforce
• Communicate professionally via phone and email, providing proactive updates
• Collaborate with operations, installation, service, and billing teams to resolve issues
• Maintain audit‑ready records and identify operational trends for process improvement

Good Fit If You Have

• Persistent and comfortable following up until resolution
• Balances urgency with professionalism and empathy
• Thrives in a structured, fast‑paced operational environment