Program Manager - Repeat & Retention

Ovii's Interpretation of the Role

The Program Manager will own repeat and retention for Fixed Deposit and Recurring Deposit products, driving reinvestment rate and NPS improvements. You will map the full post‑booking journey, identify drop‑offs, and partner cross‑functionally to implement fixes.

Role Snapshot

• Own repeat & retention for FD/RD
• Drive reinvestment rate & NPS
• Lead end‑to‑end improvement initiatives
• Partner with product, growth & partnerships
• Deliver weekly retention reporting

Must-Have Requirements

• Strong written communication
• Experience collaborating with product teams
• strategy
• operations
• consulting

Nice-to-Have Signals

• SQL or BI tool experience
• Fintech/BFSI product knowledge
• Hands‑on operational work
• consumer fintech
• BFSI
• savings/investment product exposure

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Track and improve reinvestment rate and NPS for FD and RD users
• Analyze repeat flows and identify drop‑off points in maturity, renewal, and instalment journeys
• Conduct cohort‑level retention analysis across investor segments
• Design and launch nudges, notifications, and UX improvements to boost reinvestment
• Partner with product, growth, and partnership teams to implement retention interventions
• Own weekly retention reporting, dashboards, and stakeholder summaries

Good Fit If You Have

• 2–3 years experience in strategy, ops, consulting or high‑ownership generalist role
• Fintech/BFSI or savings‑investment product exposure preferred
• Comfortable with hands‑on ops work and direct user interaction
• Strong analytical instincts with SQL/BI tool familiarity