Program Manager, Customer Engagement & Community

Ovii's Interpretation of the Role

Harvey seeks a senior Program Manager to design, launch and scale customer‑community and advocacy programs that deepen loyalty and turn users into brand advocates. The role blends customer marketing, event execution and cross‑functional program operations while serving as a front‑line ambassador to key customers.

Role Snapshot

• Design & scale customer community programs
• Drive advocacy and loyalty initiatives
• Lead cross‑functional program execution
• Act as front‑line ambassador to customers
• Build repeatable playbooks and operational frameworks

Must-Have Requirements

• Program management
• Customer community building
• Advocacy program design
• Stakeholder partnership
• Strong written and verbal communication
• customer marketing
• community & advocacy program design
• program management

Nice-to-Have Signals

• Experience with external partners or research firms
• Proficiency with Notion, Asana, Airtable, Salesforce or similar tools
• Familiarity with legal, professional services, AI or enterprise software
• high‑growth SaaS/AI environment
• external partner coordination

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Design, launch and scale community and advocacy programs such as power‑user cohorts, councils, awards and loyalty initiatives
• Create repeatable playbooks, calendars and operating rhythms that enable programs to scale
• Serve as a front‑line ambassador, building genuine relationships with power users, champions and senior customers
• Map the customer ecosystem and define tailored engagement paths
• Partner with Customer Success, Sales, Product, Marketing and Communications to surface customers for stories, events, research and advisory programs
• Coordinate third‑party research initiatives, recruit participants and translate findings into market‑facing assets
• Plan and execute high‑value community moments including roundtables, workshops, webinars and executive programs
• Build the operational backbone – trackers, templates, workflows, intake processes and status updates – and move the function toward scalable, repeatable execution

Good Fit If You Have

• Experience coordinating with external partners, agencies or research firms
• Familiarity with legal, professional‑services or AI domains
• Background in high‑growth SaaS or technology companies