Program Manager, Customer Engagement & Community

Ovii's Interpretation of the Role

Harvey seeks a senior Program Manager to design, launch, and scale customer‑facing community and advocacy programs that deepen loyalty and turn users into brand advocates. The role blends strategic program design with hands‑on execution and requires close partnership across Marketing, Product, Sales, and Customer Success.

Role Snapshot

• Design & launch customer community & advocacy programs
• Build repeatable playbooks, calendars, and operating rhythms
• Serve as front‑line ambassador to power users and champions
• Coordinate cross‑functional stakeholders to align program goals
• Own program metrics, measurement, and scalable operations

Must-Have Requirements

• Program management
• Community building
• Customer advocacy
• Stakeholder partnership
• Excellent communication
• Attention to detail
• customer marketing
• community building
• program management

Nice-to-Have Signals

• Coordinating external partners/agencies/research firms
• Experience with Notion, Asana, Airtable, Salesforce or similar tools
• Familiarity with legal, professional services, AI, enterprise software
• external partner coordination
• legal AI familiarity
• legal professional services
• AI SaaS

Work Setup

• Location: New York, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Design, launch, and scale community programs such as power‑user cohorts, councils, awards, and loyalty initiatives
• Create repeatable program models, playbooks, calendars, and operating rhythms for scalable execution
• Build and nurture trusted relationships with customers, champions, and executive sponsors
• Map the customer ecosystem and define engagement paths based on stage, influence, and interests
• Partner with Customer Success, Sales, Product, Marketing, and Communications to surface high‑impact engagement opportunities
• Represent Harvey in customer‑facing settings with strong judgment and credibility
• Support third‑party research initiatives, recruiting participants and coordinating deliverables
• Lead planning and execution of high‑value community events, roundtables, webinars, and workshops
• Develop operational back‑bones: trackers, templates, workflows, intake processes, and status updates
• Track program inputs and outputs—participation, feedback, advocate growth, pipeline influence—and iterate for scale

Good Fit If You Have

• Experience coordinating with external partners, agencies, or research firms
• Familiarity with legal, professional services, or AI‑focused enterprise software
• Background in high‑growth SaaS or technology companies