Product Support Engineer

Ovii's Interpretation of the Role

The Product Support Engineer will ensure smooth operation of Signzy's AI‑powered fintech platform by diagnosing, troubleshooting, and resolving technical issues. You will work directly with customers and internal teams, handling API, cloud, and Linux‑based incidents while maintaining compliance and security.

Role Snapshot

• Diagnose and resolve production incidents
• Provide client‑facing technical assistance
• Support SaaS fintech platform
• Collaborate with internal and external stakeholders
• Maintain API and cloud service reliability

Must-Have Requirements

• Troubleshooting production issues in SaaS/fintech systems
• Strong understanding of REST APIs
• Hands‑on experience with Postman
• Comfortable with Linux environments and logs
• Basic scripting
• Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting)
• Strong problem‑solving skills
• Excellent written and oral communication
• REST API handling and debugging
• Bachelor’s degree in Information Technology, Computer Science, or related field

Nice-to-Have Signals

• Experience supporting API and digital KYC in financial institutions
• Startup experience
• Basic knowledge of n8n workflows & JavaScript for debugging
• Basic exposure to cloud (AWS IAM, S3)
• Familiarity with observability tools (Kibana, Grafana, Prometheus)
• Supporting API and digital KYC in financial institutions
• Startup environment experience

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Investigate and fix production incidents in the SaaS platform
• Analyze logs and metrics using Kibana, Grafana, and Prometheus
• Validate and manage API integrations, SSL/TLS certificates, and network configurations
• Assist customers with technical queries and guide them through step‑by‑step troubleshooting
• Create and maintain documentation for support processes and knowledge‑base articles
• Collaborate with product and engineering teams to improve system reliability

Good Fit If You Have

• Enjoys solving complex technical problems
• Comfortable explaining technical concepts to non‑technical users
• Has prior experience in fintech or API‑centric environments
• Thrives in fast‑paced startup settings