Product Support Engineer

Ovii's Interpretation of the Role

The Product Support Engineer works remotely to bridge engineering and customer experience, diagnosing platform issues and driving AI‑enabled operational improvements. The role blends backend development, SQL/API troubleshooting, and automation for OnePay's fintech services.

Role Snapshot

• Remote Production Support Engineer
• Bridge Engineering & Customer Experience
• Diagnose platform‑wide issues
• Implement AI‑driven operational improvements
• Integrate with vendor systems via SQL & APIs
• Automate manual operations

Must-Have Requirements

• backend programming (Node.js/TypeScript)
• SQL
• REST APIs
• written communication
• backend development
• SQL and API integration

Nice-to-Have Signals

• payment systems knowledge (card processing, ACH)
• AWS familiarity
• shell scripting (bash, zsh)
• payment processing knowledge
• cloud (AWS)
• shell scripting
• Fintech
• Payments

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Leverage AI to identify and implement operational efficiencies
• Investigate and resolve complex production incidents affecting users
• Query vendor systems using SQL and REST API calls to address customer complaints
• Commit code fixes to backend services
• Consult with Operations to automate manual processes

Good Fit If You Have

• Strong analytical and critical‑thinking abilities
• Excellent written communication for technical and non‑technical audiences
• Interest in fintech payment ecosystems
• Comfort thriving in a fast‑moving environment