Product Manager with Amazon Connect- R01566925

Ovii's Interpretation of the Role

Senior Product Manager leading the migration of legacy contact‑center platforms to Amazon Connect for a healthcare payer. Drives product strategy, stakeholder collaboration, and agile delivery of cloud‑native, compliant solutions.

Role Snapshot

• Senior Product Manager – Contact Center Modernization
• Hybrid (Dallas, St Louis, New York)
• Healthcare payer focus
• Amazon Connect migration
• Agile (SAFe/Scrum) delivery

Must-Have Requirements

• Product Management
• Contact Center Solutions
• Amazon Connect
• AWS services (Lex, Lambda, Contact Lens)
• Healthcare payer operations
• Agile frameworks (SAFe, Scrum)
• IVR & Voice UX design
• KPI tracking & analytics
• Vendor management
• JIRA, Confluence, Productboard
• Product management
• Contact center platform migration
• Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field

Nice-to-Have Signals

• Master’s degree
• AWS or Product Management certifications
• Experience with Avaya, Genesys, Cisco telephony platforms
• Amazon Connect migration
• AWS ecosystem integration
• Master’s degree or certifications
• Product Management or Cloud Technologies certifications
• AWS certifications
• AWS cloud services

Work Setup

• Location: Dallas, United States
• Work mode: HYBRID
• Employment type: Contingent Worker

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Relocation
• Travel
• Security clearance
• Notice period

What You'll Likely Work On

• Lead end‑to‑end migration of legacy contact‑center systems (Avaya, Cisco, etc.) to Amazon Connect
• Define and execute product roadmap aligned with enterprise goals and compliance requirements
• Collaborate with IT, telephony, clinical, and customer‑service teams to capture functional and technical requirements
• Design IVR flows, routing logic, and integrations with downstream systems such as CRMs and claims platforms
• Leverage AWS tools (Lex, Lambda, Contact Lens) to enable smart routing, automation, and real‑time analytics
• Own vendor relationships, contracting, and governance for telephony and analytics tools
• Champion agile practices, backlog prioritization, and sprint execution across cross‑functional teams
• Drive change‑management, training, and adoption initiatives for operational teams

Good Fit If You Have

• Direct experience with Avaya, Genesys or Cisco telephony platforms
• Familiarity with HIPAA/PHI compliance in cloud communications
• Background in cloud‑native telephony and AWS ecosystem
• Comfort using JIRA, Confluence, and Productboard for agile product work