Product Manager (US)

Ovii's Interpretation of the Role

Supa Health seeks a senior Product Manager to own the end‑to‑end product function, shaping roadmap, PRDs, and customer experience for its AI‑driven back‑office platform. The role blends deep customer interaction, operational insight, and fast‑paced delivery in a hybrid San Francisco setting.

Role Snapshot

• Own the full product function and roadmap
• Lead customer onboarding and ongoing relationships
• Define, write, and defend PRDs and scope decisions
• Drive project execution from scoping to release
• Design repeatable rollout processes for clinics
• Close the feedback loop between users and engineering

Must-Have Requirements

• Customer obsession
• Clear written and verbal communication
• Project ownership & execution
• Product strategy & direction
• Fast decision‑making & waste removal
• Technical literacy for AI/LLM systems
• end‑to‑end product ownership
• customer interaction and discovery
• PRD creation and roadmap definition

Nice-to-Have Signals

• Healthcare/vertical SaaS domain knowledge
• Early‑stage startup experience
• Agentic AI / LLM product experience
• healthcare or vertical SaaS domain
• early‑stage startup environment
• agentic AI / LLM product work
• Healthcare
• Vertical SaaS
• AI/LLM

Work Setup

• Location: San Francisco, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Shape product rituals, documentation, and decision‑making processes for the next five years
• Own the customer relationship from onboarding through long‑term adoption, handling support via text and calls
• Gather operational pain points, translate them into roadmap items, and prioritize delivery
• Write PRDs, set scope, make trade‑offs, and defend decisions with engineering
• Break large initiatives into shippable milestones, manage risks, and communicate status proactively
• Create and run rollout plans for new clinics, features, and agent capabilities, then codify repeatable processes
• Continuously close the loop between customer/operator signals and shipped product improvements

Good Fit If You Have

• Background in healthcare, revenue‑cycle‑management, or vertical SaaS is helpful
• Experience as the sole PM in an early‑stage startup is a plus
• Familiarity with agentic AI or LLM‑driven products is advantageous