Principal Technical Consultant Lead, ServiceNow

Ovii's Interpretation of the Role

Lead a 10‑15 member engineering and architecture team delivering ServiceNow solutions, driving pre‑sales scoping, solution design and technical evangelism. Mentor staff, shape the solution roadmap and ensure high‑quality, high‑performance delivery for enterprise service management clients.

Role Snapshot

• Lead 10‑15 engineers & architects
• Own ServiceNow solution delivery
• Drive pre‑sales scoping & proposals
• Mentor and develop technical talent
• Shape solution roadmap & evangelism

Must-Have Requirements

• ServiceNow suite (ITSM, CSM, ITBM, Discovery, Service Mapping, Event Management)
• Solution architecture
• Team leadership & people management
• Pre‑sales consulting
• Technical presentation & facilitation
• ServiceNow implementation
• team management
• solution architecture

Nice-to-Have Signals

• Hardware/software/OS environment proficiency

Work Setup

• Location: Gurugram, India
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirement
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Manage and develop a team of 10‑15 engineers and architects, including onboarding and performance feedback
• Maintain skills and certification inventory while aligning staffing with sales pipeline and utilization targets
• Participate in pre‑sales activities: scoping, proposal creation, pricing and statements of work
• Act as primary technical contact for project teams, attending kick‑off, status, close‑out and escalation meetings
• Provide expert architectural guidance and capture lessons learned to continuously improve delivery
• Define and contribute to the solution development roadmap with practice leadership
• Create thought‑leadership content such as blog posts, user‑group talks and internal briefings

Good Fit If You Have

• Strong communication and ability to convey high‑level vision to clients and stakeholders
• Business acumen to translate product capabilities into client‑focused solutions
• Comfort presenting to executive audiences and facilitating technical workshops