Principal Success Manager - Strategic Accounts

Ovii's Interpretation of the Role

The Principal Success Manager will own strategic relationships with high‑value Fortune 500 accounts, driving platform adoption, measurable business value, and renewal/expansion outcomes. The role blends executive advisory, cross‑functional collaboration, and operational playbook development to ensure client success on Ontic’s security SaaS platform.

Role Snapshot

• Strategic account ownership
• Executive stakeholder engagement
• Value realization & adoption
• Renewal & expansion forecasting
• Cross‑functional collaboration
• Operational playbook development

Must-Have Requirements

• Customer Success Management
• Strategic Account Management
• Executive Relationship Management
• Enterprise SaaS solutions
• Business value planning & ROI tracking
• Renewal & upsell strategy
• Presentation & facilitation
• Customer Success
• Enterprise client management

Nice-to-Have Signals

• Security SaaS domain knowledge
• Experience with Gainsight, ChurnZero, Pendo
• Familiarity with Salesforce
• Familiarity with JIRA
• Security SaaS platforms
• Consultative mindset
• Corporate security
• Enterprise security

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: Up to 30% travel based on business needs
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Specific certifications

What You'll Likely Work On

• Own the strategic relationship with a portfolio of Fortune 500 clients as the primary post‑sale point of contact
• Drive platform adoption and measurable business outcomes through success plans, ROI tracking, and value‑realization initiatives
• Lead executive business reviews and success‑planning sessions, challenging clients with data‑driven best practices
• Forecast, manage, and own renewals while partnering with Sales to identify expansion opportunities
• Represent client needs internally, influencing product roadmaps, service offerings, and strategic initiatives
• Contribute to scaling internal systems (SFDC, JIRA, Pendo) and refining onboarding playbooks and communication models

Good Fit If You Have

• Experience managing complex, high‑touch relationships with Fortune 500 or global enterprise clients
• Familiarity with security‑focused SaaS platforms
• Willingness to travel up to 30% for client engagements