Principal Success Manager - Strategic Accounts

Ovii's Interpretation of the Role

The Principal Success Manager leads strategic, high‑value enterprise accounts, guiding clients through adoption, renewal and expansion of Ontic’s security platform. The role blends executive advisory, value‑realization planning and cross‑functional collaboration to drive measurable business outcomes.

Role Snapshot

• Strategic account ownership
• Executive stakeholder engagement
• Value realization & adoption
• Renewal & expansion forecasting
• Cross‑functional collaboration
• Operational workflow scaling

Nice-to-Have Signals

• Enterprise SaaS platform experience
• Strategic consulting & advisory
• Executive communication & presentation
• Value‑based business planning & ROI tracking
• Customer‑success tools (Salesforce, Gainsight, JIRA, Pendo)
• Security‑industry knowledge
• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients
• Recent 3‑4 years delivering value to high‑profile strategic accounts
• Security

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: Up to 30% travel based on business needs
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Security clearance
• Coding test
• Portfolio

What You'll Likely Work On

• Own the strategic relationship with a portfolio of high‑value Fortune 500 clients and act as the primary post‑sale contact
• Drive platform adoption and measurable business value through success plans, ROI tracking and value‑driver mapping
• Lead executive business reviews and success‑planning sessions, challenging clients with data‑driven best practices
• Forecast, manage and own renewals while partnering with Sales to co‑create expansion strategies
• Represent the client voice internally, influencing product roadmaps and service offerings
• Contribute to scaling internal systems (SFDC, JIRA, Pendo) and refining playbooks and onboarding frameworks

Good Fit If You Have

• 10+ years managing strategic accounts for Fortune 500 or global enterprises
• Familiarity with security‑focused SaaS solutions
• Willingness to travel up to 30% for client engagements