Payment Success Specialist – Activation

Ovii's Interpretation of the Role

The Payment Success Specialist – Activation leads the onboarding journey for new Weave Payments customers, designing activation roadmaps and driving early‑stage adoption. The role blends strategic consulting, training, and performance monitoring to accelerate revenue and customer retention.

Role Snapshot

• Own end‑to‑end payment activation onboarding
• Design tailored activation roadmaps
• Deliver training and adoption workshops
• Monitor post‑activation usage and volume
• Collaborate with Sales, Product, and Support
• Guide customers to revenue milestones

Must-Have Requirements

• Payments technology expertise
• Customer onboarding & activation
• Strategic consulting & facilitation
• Advanced communication with business owners and financial decision‑makers
• Problem‑solving and risk mitigation
• customer onboarding
• payments technology
• background check

Nice-to-Have Signals

• Experience with Stripe or similar payments solutions
• Deep payments subject‑matter expertise
• Stripe implementation
• FinTech

Work Setup

• Location: Lehi, United States
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown
• Background check: required

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications

What You'll Likely Work On

• Serve as the primary consultant for new payments customers, delivering a white‑glove onboarding experience
• Lead training calls that align Weave’s capabilities with each customer’s operational goals
• Design activation roadmaps and set clear success criteria, including early transaction milestones
• Ensure flawless deployment of hardware, software, and Text‑to‑Pay workflows
• Conduct proactive follow‑ups to assess adoption and recommend workflow optimizations
• Monitor processing volume for six months post‑activation and drive customers toward $5,000 monthly volume
• Partner with internal Customer Success, Sales, and Product teams to share activation trends and market intelligence

Good Fit If You Have

• Experience driving adoption of Stripe or similar payments platforms
• Deep subject‑matter expertise in payment processing and merchant onboarding
• Strong emotional intelligence and consultative approach
• Track record of turning onboarding into a revenue‑accelerating motion