Job Description
Ovii's Interpretation of the Role
Litmus seeks a Partner Success Manager to act as the trusted advisor for its partner ecosystem, driving successful deployments, adoption, and ongoing support of its industrial AI platform. The role blends technical enablement, training, and cross‑functional collaboration while operating in a hybrid Toronto setting.
Role Snapshot
- Partner‑focused enablement
- Technical guidance for deployments
- Cross‑functional collaboration
- Hybrid (Toronto) work model
- 5‑10 years of customer‑facing technical experience
Must-Have Requirements
- Technical aptitude for software deployment
- Partner relationship management
- Training and enablement experience
- Experience with enterprise SaaS/industrial IoT platforms
- Effective communication with technical and non‑technical audiences
- Ability to manage multiple partner projects
- training and enablement
- partner management
- customer success
- implementation
- solutions consulting
- technical account management
Nice-to-Have Signals
- Technical curiosity and rapid learning
- Experience with Wrike
- Strong problem‑solving skills
- Cross‑functional collaboration
- technical curiosity
- Wrike usage
Work Setup
- Location: Toronto, Canada
- Work mode: HYBRID
- Travel: Travel to partner locations required
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Relocation
- Notice period
- Coding test
- Portfolio
What You'll Likely Work On
- Serve as the primary engagement contact for assigned Litmus partners
- Onboard, train, and certify new partners on Litmus best practices
- Provide technical guidance during implementation planning and deployments
- Showcase new features and platform capabilities to partner teams
- Identify knowledge or process gaps and create remediation plans
- Monitor partner engagement, deployment quality, and satisfaction metrics
- Gather partner feedback and relay insights to product, support, and engineering
- Manage escalations related to partner‑led deployments
Good Fit If You Have
- Enjoys translating complex technical concepts for diverse audiences
- Thrives in a fast‑moving, high‑performance environment
- Comfortable traveling to partner sites for workshops and reviews
Skills
- Partner relationship management
- Software deployment expertise
- Enterprise SaaS / IoT platform knowledge
- Training and onboarding delivery
- Technical communication (technical & non‑technical)
- Multi‑project coordination
- Technical curiosity (preferred)
- Wrike experience (preferred)
- Problem‑solving
- Cross‑functional teamwork