Partner Success Manager

Ovii's Interpretation of the Role

Litmus seeks a Partner Success Manager to enable and support its partner ecosystem. The role blends technical advisory, training, and relationship management to ensure partners deploy Litmus software successfully and deliver high‑quality experiences.

Role Snapshot

• Partner enablement & onboarding
• Technical advisory for deployments
• Trusted relationship builder
• Escalation & issue resolution
• Cross‑functional collaboration
• Travel to partner sites

Must-Have Requirements

• Technical aptitude for software deployment
• Experience training customers or partners on software products
• Ability to communicate with technical and non‑technical audiences
• partner enablement
• customer success
• technical account management

Nice-to-Have Signals

• Technical curiosity and rapid learning
• Experience with Wrike
• Wrike usage
• technical curiosity

Work Setup

• Location: München, Germany
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: Germany
• Travel: Travel to partner sites required
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Education requirement
• Certifications
• Relocation
• Notice period

What You'll Likely Work On

• Act as the primary contact for assigned Litmus partners, guiding them through onboarding and ongoing enablement.
• Deliver technical training, workshops, and business reviews both remotely and on‑site.
• Educate partners on Litmus deployment standards, configuration, and new feature adoption.
• Identify knowledge gaps or process deviations and create remediation plans.
• Monitor partner engagement, deployment quality, and satisfaction metrics.
• Collect partner feedback and relay insights to Product, Support, and Engineering teams.
• Manage escalations arising from partner‑led deployments or technical challenges.
• Collaborate with Sales, Product, Support, and Engineering to resolve partner issues.

Good Fit If You Have

• Curiosity about new technologies and rapid learning ability.
• Experience with Wrike or similar project‑management tools.
• Strong problem‑solving skills for complex deployment scenarios.