Operations Support Specialist, (Bangladesh)

Ovii's Interpretation of the Role

The Operations Support Specialist will partner with the Operations manager to keep daily workflows running smoothly, manage MDS schedules, and maintain accurate operational data for a healthcare AI platform. The role demands strong analytical, communication, and multitasking abilities while adhering to SOPs and compliance standards.

Role Snapshot

• Support Operations manager
• Manage MDS scheduling and attendance
• Maintain operational trackers and data integrity
• Coordinate transport and credentialing processes
• Monitor Zendesk, EHR Hub, Slack for task escalation

Must-Have Requirements

• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Forms, Slides)
• Touch typing ≥50 WPM
• Data analysis & reporting
• Verbal and written communication
• Problem solving
• Decision making
• Time management
• Adaptability
• Interpersonal relationship building
• Operations
• Project Management
• Bachelor’s degree

Nice-to-Have Signals

• Knowledge of systems, applications, networks, infrastructure, security & compliance
• Familiarity with Lucidchart, Confluence, Smartsheet, Vercel

Work Setup

• Location: Dhaka, Bangladesh
• Work mode: ONSITE
• Timezone: Shift 3:00 pm – 8:00 am BST (any 9 hours), 1 weekend shift per week
• Employment type: Full-Time
• Shift: 3:00 pm – 8:00 am BST (any 9 hours), 1 weekend shift per week

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Certifications
• Notice period

What You'll Likely Work On

• Collect weekly MDS schedules to enable shift coverage planning
• Coordinate with MDSs on attendance and relay updates to the Operations team
• Monitor Zendesk, EHR Hub, Slack and other tools, escalating issues as needed
• Assist with end‑to‑end EHR credentialing (account requests, activation, maintenance, troubleshooting, revocation)
• Arrange transport requests with Facilities and validate transport claims
• Maintain operational trackers ensuring data accuracy and timely updates
• Gather data for security compliance and perform monthly ORSV audits
• Follow SOPs and SLAs while completing assigned tasks
• Onboard new MDS/MDP cohorts and conduct occasional WFH audits
• Manage email escalations and support ad‑hoc operational needs

Good Fit If You Have

• Enjoys fast‑paced environments and self‑motivation
• Excels at multitasking and juggling multiple responsibilities
• Demonstrates strong interpersonal and conflict‑resolution skills