Operations Specialist

Ovii's Interpretation of the Role

The Operations Specialist drives live workforce scheduling, shift fulfillment and real‑time issue resolution for a staffing platform. The role is fully remote, works U.S. hours, and requires strong coordination, communication and process‑optimization skills.

Role Snapshot

• Live shift fulfillment
• Workforce onboarding & engagement
• Real‑time issue resolution
• Scheduling & attendance tracking
• Process improvement
• Stakeholder coordination

Must-Have Requirements

• operations staffing workforce coordination scheduling marketplace operations
• strong written and spoken English communication
• ability to multitask and manage live priorities under pressure
• strong stakeholder coordination and communication abilities
• experience using operational systems scheduling platforms CRMs digital communication tools
• strong organizational and time-management skills
• reliable internet and professional remote work setup
• operations staffing workforce coordination
• scheduling marketplace operations

Nice-to-Have Signals

• experience in staffing agencies workforce marketplaces shift-based businesses on-demand service environments
• experience handling attendance tracking clock-ins no-show management workforce KPIs
• startup or high-growth operational experience
• process improvement and workflow optimization exposure
• staffing agencies
• workforce marketplaces
• shift-based businesses
• process improvement exposure

Work Setup

• Location: Philippines
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Philippines
• Timezone: U.S. Hours
• Employment type: Full-Time
• Shift: U.S. Hours

Eligibility Gates

• Background check: Background verification

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility beyond Philippines
• Education requirement
• Certifications

What You'll Likely Work On

• Own end‑to‑end shift fulfillment, from onboarding professionals to confirming attendance.
• Coordinate coverage for urgent or last‑minute staffing needs and resolve live operational issues.
• Monitor live attendance, clock‑ins and handle late arrivals, no‑shows, or emergencies.
• Maintain accurate scheduling, attendance records and operational documentation.
• Identify recurring bottlenecks and recommend workflow improvements.
• Communicate continuously with clients, on‑site managers and workforce professionals.

Good Fit If You Have

• Thrives in fast‑paced, real‑time operational environments.
• Proactive problem‑solver who takes ownership.
• Excellent communication with both clients and workers.
• Highly organized and detail‑oriented.