Operations Manager | Property Management

Ovii's Interpretation of the Role

Lead the end‑to‑end operations of a residential property‑management portfolio serving Miami and Orlando, managing a cross‑functional team of six remotely. Drive leasing, maintenance, rent collection and owner relations while building scalable processes and KPIs.

Role Snapshot

• Lead property‑management operations
• Manage and develop a team of six
• Drive leasing, occupancy and rent‑collection performance
• Oversee maintenance coordination and vendor management
• Build and nurture owner & tenant relationships
• Implement SOPs, automation and KPI reporting
• Operate fully remote on US EST business hours

Must-Have Requirements

• Residential property management (3+ years)
• Leadership / operations management (2+ years)
• Cross‑functional team management
• Fluent English and Spanish
• Organizational and project management
• Remote‑team coordination
• residential property management
• leadership/operations management

Nice-to-Have Signals

• Multi‑market operational experience
• Commercial property management exposure
• KPI implementation experience
• Hands‑on with Buildium, QuickBooks, Monday.com, Google Workspace
• Automation and technology adoption experience
• multi‑market operations
• commercial property management
• KPI development

Work Setup

• Location: Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Timezone: U.S. EST business hours
• Employment type: Full-Time
• Shift: U.S. EST business hours

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Direct daily operations across the Miami and Orlando property portfolio, allocating resources and ensuring consistent service delivery
• Lead, mentor and evaluate a six‑person cross‑functional team, conducting weekly meetings and performance reviews
• Own leasing strategy: manage listings, vacancy, lease renewals, pricing and occupancy targets
• Supervise unit‑turn processes, coordinating vendors and maintenance crews to meet budget and schedule goals
• Serve as primary liaison for property owners, driving retention through proactive communication and onboarding of new assets
• Oversee maintenance work orders, inspections and vendor performance while controlling costs
• Manage rent‑collection workflows, delinquency monitoring, legal notices and eviction support
• Design and continuously improve operational SOPs, KPI dashboards and automation tools to boost efficiency

Good Fit If You Have

• Experience managing operations across multiple geographic markets
• Background in commercial as well as residential property management
• Proven track record implementing KPIs and operational reporting