Operations Manager, Accounts

Ovii's Interpretation of the Role

The Operations Manager, Accounts will own end‑to‑end revenue‑cycle processes, drive operational metrics, and manage a portfolio of high‑value client accounts. This remote, full‑time role sits at the intersection of product, engineering, sales and account teams to scale the business while ensuring client satisfaction.

Role Snapshot

• Revenue‑cycle operations ownership
• Account portfolio management
• Cross‑functional project delivery
• Process standardization & reporting
• Client escalation handling

Must-Have Requirements

• SQL
• Excel
• Project management
• consulting
• investment banking
• operations in SaaS

Nice-to-Have Signals

• Revenue Cycle Management knowledge
• Startup experience
• Revenue Cycle Management
• startup experience

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: 10-20% travel
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Equity
• Bonus

What You'll Likely Work On

• Drive client growth through operational optimization and new initiatives
• Own day‑to‑day management of 12+ accounts (~$1M+ ARR) and resolve escalations
• Develop and standardize processes, reporting, training and documentation for rapid scaling
• Lead cross‑functional projects with Product, Engineering, Billing, and Operations teams
• Track and improve operational metrics such as throughput and defect rates
• Break down complex business problems and own execution outcomes
• Travel 10‑20% to support client engagements

Good Fit If You Have

• Enjoys high‑visibility, high‑autonomy environments
• Thrives in fast‑paced SaaS settings and can prioritize amid ambiguity
• Strong curiosity, detail‑orientation, and a drive to uncover truth