Operations Coordinator

Ovii's Interpretation of the Role

The Operations Coordinator will keep day‑to‑day business processes running smoothly across operations, finance, HR, customer support, logistics and vendors. This remote, full‑time role focuses on workflow tracking, KPI reporting, SOP documentation and cross‑functional communication.

Role Snapshot

• Coordinate cross‑functional workflows
• Maintain operational dashboards & KPI reports
• Manage SOPs and process documentation
• Track vendor performance and SLAs
• Support leadership with analysis and special projects
• Ensure timely execution of tasks and deliverables

Must-Have Requirements

• Google Workspace or Microsoft Office proficiency
• Strong Excel or Google Sheets skills for dashboards and KPI tracking
• Experience with operational systems such as HubSpot, Salesforce, NetSuite
• Excellent written and verbal English communication
• operations coordination
• administration
• business support

Nice-to-Have Signals

• Preparing SOPs and operational documentation
• Process improvement or workflow optimization background
• Familiarity with Power BI, Tableau, Looker or similar reporting tools
• Experience supporting SaaS, logistics, service‑based or professional services businesses
• Exposure to compliance documentation or audit preparation
• process improvement
• SOP preparation
• reporting tools usage

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: U.S. client business hours
• Employment type: Full-Time
• Shift: U.S. client business hours

Eligibility Gates

• Background check: Background verification

Application Requirements

• Assessment mentioned

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility beyond United States
• Education requirement

What You'll Likely Work On

• Track and follow up on workflows, tasks, and operational processes across departments
• Maintain and update operational dashboards, trackers, and KPI reports on schedule
• Create, organize, and audit SOPs and other process documentation using Google Drive, Notion or SharePoint
• Coordinate with vendors, monitor SLAs, and route invoices and approvals
• Support leadership with operational research, reporting, and ad‑hoc projects
• Identify bottlenecks, recommend process improvements, and drive workflow efficiency

Good Fit If You Have

• Highly organized with strong attention to detail
• Proactive problem‑solver who anticipates bottlenecks
• Clear professional communicator across departments
• Comfortable balancing recurring tasks with ad‑hoc requests