Network Troubleshooting Specialist // Spécialiste en dépannage de réseaux

Ovii's Interpretation of the Role

The Network Troubleshooting Specialist provides advanced remote IT support for gaming clients, handling deep network and device issues while driving continuous improvement. The role blends technical problem solving, data‑driven analysis, and direct client communication in a fully remote setting.

Role Snapshot

• Remote network troubleshooting
• Advanced IT support
• Root‑cause analysis
• Client communication (English)
• Process improvement initiatives

Must-Have Requirements

• Network troubleshooting (routing, DNS, firewall, virtualization)
• Log analysis & system performance debugging
• System administration / software engineering fundamentals
• English verbal & written communication
• high-level IT support
• system administration
• software engineering
• must communicate effectively in English (verbal and written)

Nice-to-Have Signals

• Audio troubleshooting
• Wi‑Fi network troubleshooting
• Analytical thinking
• Process improvement
• Reporting & data analysis
• audio troubleshooting
• Wi‑Fi networking

Work Setup

• Location: Canada
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Canada
• Timezone: EST
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Security clearance
• Coding test

What You'll Likely Work On

• Diagnose and resolve complex network and device issues, including routing, DNS, firewall and virtualisation layers
• Perform deep log and architecture analysis to debug system crashes and performance problems
• Conduct root‑cause analysis, share knowledge and, when needed, modify infrastructure or code
• Document solutions in internal and client‑facing knowledge bases
• Handle high‑severity tickets with minimal supervision while maintaining high customer satisfaction
• Analyze support data to spot trends, propose automation and efficiency improvements, and produce regular performance reports
• Communicate confidently with clients and internal teams at all levels, participating in regular sync meetings
• Contribute to feedback loops that drive continuous service quality enhancements

Good Fit If You Have

• Prior audio or Wi‑Fi troubleshooting experience is a plus
• Strong analytical mindset and love for non‑scripted problem solving
• Ability to work independently in a fully remote environment
• Comfortable operating in Eastern Standard Time (EST) schedule