Menu Design and Development Specialist

Ovii's Interpretation of the Role

The Menu Design & Development Specialist leads complex POS menu builds for restaurant clients, providing expert consultation and ensuring seamless integration across platforms. The role blends client‑facing consulting, technical configuration, and cross‑functional collaboration to drive operational efficiency and continuous improvement.

Role Snapshot

• Lead advanced client consultations
• Design and implement complex menu configurations
• Maintain data integrity across integrations
• Mentor and train junior specialists
• Collaborate with sales, product, and support
• Manage escalated tickets and ensure SLA compliance
• Drive process documentation and improvement

Must-Have Requirements

• Advanced Microsoft Office, Google Suite, and spreadsheet analysis
• Strong analytical and problem‑solving abilities
• Proven client‑facing consultation experience
• Deep understanding of restaurant operations and menu design
• Ability to collaborate with sales, product, and support teams
• Experience managing multiple client projects simultaneously
• Mentoring or training junior specialists
• Fluent written and verbal English and Spanish
• customer success
• client consulting
• menu configuration
• Work authorization in the U.S. required
• Visa sponsorship not available

Nice-to-Have Signals

• Background in restaurant or hospitality industry
• Experience in fintech or SaaS environments
• Additional language proficiency
• Familiarity with POS software systems and third‑party integrations
• restaurant industry
• fintech or SaaS
• fintech
• SaaS

Work Setup

• Location: Mexico City, Mexico
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Conduct deep‑dive consultations with restaurant clients to capture POS requirements
• Build and fine‑tune multi‑level menu structures and related backend updates
• Ensure consistent naming conventions and data integrity across all integrated platforms
• Resolve configuration and software issues, escalating when necessary
• Prioritize and resolve escalated support tickets while meeting SLA targets
• Partner with sales and account teams to align system setups with business processes
• Mentor Level 1 specialists and contribute to their technical growth
• Create and refine documentation, SOPs, and workflow checklists for continuous improvement

Good Fit If You Have

• Background in restaurant or hospitality operations is a plus
• Fintech or SaaS experience viewed favorably
• Additional language skills welcomed
• Comfortable handling high‑pressure client issues
• Proactive mindset for process improvement