Manager, Community Team

Ovii's Interpretation of the Role

The Community Team Manager leads a global, remote group of Community Specialists, shaping moderation, engagement, and advocacy across HighLevel's social channels. The role blends people‑management, crisis communication, and data‑driven community health tracking to drive brand loyalty and product feedback.

Role Snapshot

• Lead & scale a global remote community team
• Define, track and optimize community KPIs
• Own multi‑channel engagement strategy
• Create and enforce moderation guidelines
• Partner with product & marketing on feedback loops
• Coordinate crisis communication during incidents
• Build advocacy and gamification programs
• Report community health metrics to leadership

Must-Have Requirements

• people management
• community moderation
• conflict resolution
• crisis communication
• SaaS ecosystem knowledge
• social media engagement
• KPI tracking
• advocacy program development
• strong written communication
• organizational multitasking
• customer relations
• High School Diploma or equivalent

Nice-to-Have Signals

• Applicable degree (optional)

Work Setup

• Location: Dallas, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement details
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Direct, mentor and expand a 24/7 global team of Community Specialists
• Set, monitor and improve response‑time, engagement and sentiment KPIs
• Execute engagement across Facebook Groups, Reddit, LinkedIn, X and native forums
• Write, publish and enforce community guidelines and moderation policies
• Translate community feedback into product insights with PMs and marketers
• Lead incident communication during outages or PR events
• Design and run advocacy, top‑contributor and gamification initiatives
• Produce weekly/monthly community health reports for senior leadership

Good Fit If You Have

• Thrives in fast‑paced startup environments
• Excels at balancing high‑visibility pressure with calm communication
• Enjoys bridging technical updates and user‑friendly messaging