Job Description
Ovii's Interpretation of the Role
The Manager, Certifications leads and scales HighLevel's global certification program, overseeing a remote team of specialists and ensuring exam integrity. This role blends people leadership, operational program management, and deep platform expertise to drive adoption and quality.
Role Snapshot
- Lead remote certification team
- Design and scale certification processes
- Ensure exam fairness and security
- Partner with product and customer success
- Drive data‑driven program improvements
Must-Have Requirements
- Leadership & people management
- Program & operational planning
- Certification program development
- HighLevel platform expertise
- Remote team coordination
- certification program management
- remote team leadership
- customer training
- High School Diploma or equivalent
- High School Diploma or equivalent required
Nice-to-Have Signals
- HighLevel Certified Admin status
- Bachelor's degree in Education, Operations, Communications or related field
- LMS and proctoring/scheduling software familiarity
- Bachelor's degree in Education/Operations/Communications
- Bachelor's degree in Education, Operations, Communications, or related field
Work Setup
- Location: Dallas, United States
- Work mode: HYBRID
- Timezone: CST hours
- Employment type: Full-Time
- Shift: CST hours
Not Specified in JD
- Salary range
- Visa sponsorship
- Relocation
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Direct, mentor, and schedule a distributed team of Certification Specialists
- Build and refine scalable workflows, quality controls, and capacity models for the certification pipeline
- Audit exam security, grading accuracy, and resolve candidate appeals
- Collaborate with Product, Customer Success, and Academy teams to keep curriculum and test content current
- Identify and execute strategies to increase certification adoption and community engagement
- Own end‑to‑end exam slot booking, result processing, and integration of certified users into directories
Good Fit If You Have
- Enjoys data‑driven decision making and metric tracking
- Thrives in fast‑moving SaaS environments with frequent product releases
- Comfortable handling conflict, cheating incidents, and technical failures
Skills
- Leadership & people management
- Program & operational planning
- Certification program development
- HighLevel platform expertise
- Remote team coordination
- Conflict resolution
- Metrics‑focused analysis
- LMS & proctoring tool familiarity