Managed Services Specialist

Ovii's Interpretation of the Role

The Managed Services Specialist will configure and maintain enterprise SaaS solutions, provide on‑call support, and drive client adoption and retention. The role blends technical configuration expertise with client‑focused training and documentation to ensure successful platform use.

Role Snapshot

• Configure SaaS solutions
• On‑call client support
• Drive adoption & retention
• Create training & documentation
• Track OKRs for client success
• Collaborate with internal teams

Must-Have Requirements

• SaaS configuration management
• Jira
• Microsoft Excel
• Communication
• similar role
• SaaS platform configuration management
• Bachelor's degree or equivalent experience

Nice-to-Have Signals

• SaaS industry experience

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United States
• Travel: Occasional on‑site visits for support
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Notice period

What You'll Likely Work On

• Configure custom solutions for enterprise‑level clients
• Provide on‑call support both virtually and on‑site as needed
• Lead client adoption initiatives and monitor retention metrics
• Develop and deliver training materials and user onboarding sessions
• Produce custom documentation to address specific client requirements
• Set and track OKRs focused on client success

Good Fit If You Have

• 2‑3 years in a similar SaaS‑focused role
• Experience with SaaS platform configuration management
• Strong written and verbal communication skills
• Ability to work independently in a fast‑paced environment