Licensed Insurance Customer Service Representative (P&C)

Ovii's Interpretation of the Role

We need a licensed U.S. Property & Casualty insurance professional to remotely service policyholders, prepare quotes, and coordinate with carriers for U.S. agencies. The role is client‑facing, requires strong communication, attention to detail, and the ability to work U.S. business hours from South Africa.

Role Snapshot

• Licensed P&C insurance professional
• Remote client‑facing support
• Policy servicing & renewals
• Quote preparation
• Carrier & agency coordination
• U.S. business‑hour schedule

Must-Have Requirements

• Active U.S. Property & Casualty (P&C) Insurance License
• Minimum 1 year of Property & Casualty insurance experience
• Excellent verbal and written English communication
• Ability to work U.S. business hours
• Reliable high‑speed internet and dedicated home office
• Property & Casualty insurance experience
• U.S. Property & Casualty (P&C) license
• Must be located outside of the United States
• Must hold an active U.S. Property & Casualty license

Nice-to-Have Signals

• Experience with both Personal Lines and Commercial Lines
• Familiarity with major U.S. insurance carriers
• Experience using agency management systems (Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore)
• Previous remote work for a U.S.-based insurance agency
• Supporting multiple insurance producers or agency teams
• Personal Lines and Commercial Lines experience
• Agency management system usage

Work Setup

• Location: South Africa
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: South Africa
• Timezone: U.S. business hours
• Employment type: Full-Time
• Shift: U.S. business hours

Eligibility Gates

• Work authorization: Must be located outside of the United States

Application Requirements

• Assessment mentioned

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility beyond South Africa
• Travel requirements

What You'll Likely Work On

• Process policy changes, endorsements, renewals, and cancellations for agency clients
• Prepare and deliver insurance quotes for personal and commercial lines
• Answer coverage questions via phone and email, ensuring professional communication
• Coordinate with U.S. insurance carriers to resolve underwriting and policy issues
• Maintain accurate records in the agency management system
• Collaborate with internal agency teams to deliver seamless customer support

Good Fit If You Have

• Enjoys explaining insurance coverage to clients
• Thrives in a fully remote, self‑directed work environment
• Detail‑oriented with strong organizational skills