Lead Implementation Manager

Ovii's Interpretation of the Role

The Lead Implementation Manager will own complex SaaS deployments while mentoring a team of implementation professionals. This hybrid role balances delivery excellence, stakeholder advisory, and cross‑functional partnership to ensure customer success on Highspot's platform.

Role Snapshot

• Lead implementation team
• Mentor managers
• Own strategic SaaS deployments
• Drive project governance
• Partner with sales & product
• Engage executive stakeholders

Must-Have Requirements

• Professional Services / Enterprise Software Implementation experience
• People management experience (3–5 years)
• Project governance & risk management
• Stakeholder engagement
• Solution design & integration
• Resource planning & utilization
• Customer training & technical issue resolution
• Written and verbal communication
• Professional Services
• Enterprise Software Implementation
• Consulting
• Customer Success
• Solution Delivery
• Sales Engineering
• Bachelor's degree

Nice-to-Have Signals

• STEM field background
• Familiarity with AI/GenAI technologies
• STEM background
• STEM field (preferred)

Work Setup

• Location: Hyderabad, India
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Travel requirements
• Security clearance
• Notice period

What You'll Likely Work On

• Lead and coach a team of Implementation Managers while serving as a player‑coach on strategic customer projects
• Define implementation strategies, manage risks, dependencies, and escalations for complex SaaS deployments
• Design solutions with customers, create project plans, train users, and resolve technical issues to ensure on‑time launch
• Drive operational excellence through consistent project governance, forecasting, resource planning, and health reviews
• Partner with Sales, Customer Success, Account Management, Professional Services, and Product teams to deliver outcomes and influence product evolution
• Build trusted relationships with executive sponsors and navigate complex organizational dynamics

Good Fit If You Have

• Experience in SaaS sales‑enablement or consulting environments
• Background in enterprise solution delivery or professional services
• Ability to influence product roadmap through customer insights