Lead - Customer Growth

Ovii's Interpretation of the Role

Lead the post‑go‑live relationship for flagship enterprise accounts, driving expansion, ROI storytelling, and shaping product direction. Own outcomes end‑to‑end while building a repeatable growth playbook.

Role Snapshot

• Own executive post‑go‑live relationships
• Drive land‑to‑expand strategy across supply‑chain spend
• Translate AI performance into ROI narratives
• Influence product roadmap with customer insights
• Create repeatable growth playbook

Must-Have Requirements

• Strategic account management
• Supply chain / procurement domain fluency
• Executive stakeholder engagement
• Data‑driven ROI storytelling
• Cross‑functional influence
• Executive relationship management
• Supply chain / logistics domain expertise

Nice-to-Have Signals

• Consulting or banking background

Work Setup

• Location: San Francisco, United States
• Work mode: REMOTE
• Remote scope: GLOBAL
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Be the single‑threaded owner of post‑go‑live relationships for flagship F100 accounts
• Map full‑breadth of customer spend and build data‑backed expansion cases
• Craft business narratives that demonstrate AI‑driven value to CFOs, CPOs, and supply‑chain leaders
• Partner with product and engineering to shape upcoming features based on customer signals
• Define and codify measurement, sequencing, and success criteria for account expansion

Good Fit If You Have

• Thrives solving ambiguous, high‑stakes problems without a playbook
• Excels at pulling diverse experts together toward a shared solution
• Comfortable admitting knowledge gaps and requesting needed information
• Enjoys influencing without direct managerial authority