Law Schools Founding CSM

Ovii's Interpretation of the Role

Harvey seeks a senior Customer Success Manager to launch and own the global law‑school program. You will design playbooks, deliver product training, and manage account health across all schools while partnering with geo managers and legal engineers.

Role Snapshot

• Global Customer Success Manager
• Law school program launch
• Playbook & process builder
• Product trainer & demo specialist
• Portfolio reporting owner
• Cross‑geo coordination

Must-Have Requirements

• Customer Success
• Account Management
• Program Management
• SaaS experience
• Training & presentation
• CRM administration
• Data reporting & analytics
• customer success
• account management
• program management
• SaaS environment

Nice-to-Have Signals

• Legal background or strong legal context
• Familiarity with AI tools
• legal tech or professional services background

Work Setup

• Location: Dallas, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Design and run scalable post‑sign partnership playbooks for law schools worldwide
• Deliver product training, demos, and classroom embeds for faculty, librarians, and student leaders
• Maintain a global law‑school CRM, tracking usage, activation status, and account health
• Produce portfolio‑wide reports, surface risks, and recommend activation improvements
• Collaborate with Legal Engineers and Law School Managers to translate feedback into program enhancements
• Lead end‑of‑term recap cycles and set activation goals for the next year

Good Fit If You Have

• 5+ years in customer success, account or program management, preferably SaaS or legal‑tech
• Player‑coach mindset; comfortable building a function from the ground up
• Strong trainer and presenter able to engage law professors and student org leaders
• Clear, proactive communicator who follows up on open items