Law Schools Founding CSM

Ovii's Interpretation of the Role

As the founding Customer Success Manager for Harvey's global law school program, you will design and run the post‑sign partnership model, deliver product training, and own portfolio health across all schools. You will build playbooks, reporting, and activation processes while collaborating with geo managers and legal engineers.

Role Snapshot

• Global CSM for law school portfolio
• Builds scalable partnership playbooks
• Delivers product training and demos
• Tracks usage, health, and reporting
• Develops processes and metrics
• Coordinates across time zones
• First dedicated CS hire for law schools

Must-Have Requirements

• Customer Success
• Account Management
• Program Management
• Client Services
• Training & Presentation
• Process & Playbook Development
• Data Reporting & Analytics
• CRM Administration

Nice-to-Have Signals

• Legal background or strong legal context
• Experience building scaled or tech‑touch CS programs
• Familiarity with legal AI tools
• Legal tech domain

Work Setup

• Location: Chicago, USA
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Design and operate a scalable post‑sign partnership model with playbooks, cadences, and activation milestones
• Partner with Legal Engineers and Law School Managers to turn feedback into program improvements
• Own portfolio‑wide reporting on usage trends, activation status, and account health; surface risks and opportunities
• Deliver product training, faculty demos, librarian sessions, classroom embeds, and workspace setup for every school
• Maintain the law school CRM, ensuring accurate notes, POC data, meeting logs, and opportunity tracking
• Lead end‑of‑term recap cycles, capture learnings, and set Y2 activation goals with internal stakeholders and school champions
• Create and iterate playbooks and processes as the inaugural CS hire for the program

Good Fit If You Have

• Experience building scaled or tech‑touch CS programs for large, distributed portfolios
• Comfort presenting to law professors, students, or senior legal stakeholders
• Ability to work across multiple time zones and coordinate with a distributed team