Law Schools Founding CSM

Ovii's Interpretation of the Role

The Law Schools Founding CSM leads global customer success for Harvey's law school program, building playbooks, delivering product training, and managing account health across all geographies.

Role Snapshot

• Global Customer Success Manager for law schools
• Builds and runs post‑sign partnership model
• Owns product training, demos and onboarding
• Tracks usage, activation status and account health
• Develops playbooks, metrics and scalable CS processes
• Collaborates with legal engineers and geo managers
• Maintains global law‑school CRM

Must-Have Requirements

• 5+ years in customer success, account or program management
• Experience building scaled or tech‑touch CS programs for large, distributed portfolios
• Strong trainer and presenter for demos and classroom sessions
• Ability to build playbooks, metrics and systematic processes
• Maintain a CRM with account notes, meeting logs and opportunity tracking
• customer success
• account management
• program management

Nice-to-Have Signals

• Legal background or strong legal context
• Experience in high‑growth SaaS, legal‑tech or professional‑services
• legal tech
• high‑growth SaaS
• professional services

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Design and operate a scalable post‑sign partnership model for law schools worldwide, including playbooks, cadences and activation milestones
• Deliver product training, faculty demos, librarian sessions and classroom embeds across the entire portfolio
• Maintain and enrich the law‑school CRM with notes, meeting logs and opportunity tracking
• Produce portfolio‑wide reports on usage trends, activation status and account health, surfacing risks and opportunities
• Partner with Legal Engineers and Law School Managers to turn feedback into program improvements
• Lead end‑of‑term recap cycles, capture learnings and set activation goals for the next year

Good Fit If You Have

• Legal background or strong legal context is a plus
• Experience in high‑growth SaaS or professional‑services environments
• Player‑coach mindset – building the first CS function while growing the team
• Clear, direct communication and follow‑up discipline
• Comfort working across time zones with distributed stakeholders