Law Schools Founding CSM

Ovii's Interpretation of the Role

The Law Schools Founding CSM leads global customer success for Harvey's law school program, building playbooks, delivering training, and managing account health across all geographies. This senior, hybrid‑based role blends product activation with portfolio‑wide reporting and cross‑time‑zone collaboration.

Role Snapshot

• Founding Customer Success Manager
• Global law school portfolio
• Hybrid (New York) location
• Build playbooks & scalable processes
• Drive product training & onboarding
• Own reporting & account health
• Collaborate across time zones

Must-Have Requirements

• Customer Success
• Account Management
• Program Management
• Playbook development
• Metrics‑driven performance tracking
• Training & presentation
• Cross‑timezone collaboration
• CRM management
• customer success
• account management
• program management

Nice-to-Have Signals

• Legal background or strong legal context
• Experience in high‑growth SaaS or legal‑tech environments
• legal tech
• high‑growth SaaS
• Legal tech
• Professional services

Work Setup

• Location: New York, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Notice period
• Cover letter
• Portfolio

What You'll Likely Work On

• Design and run a scalable post‑sign partnership model with playbooks, cadences, and activation milestones for law schools worldwide
• Partner with Legal Engineers and Law School Managers to turn feedback into program improvements and deeper campus embeds
• Own portfolio‑wide reporting on usage trends, activation status, and account health; surface risks and opportunities to geo managers
• Deliver product training and demos—including onboarding sessions, faculty demos, librarian trainings, and workspace setup—for the entire law school portfolio
• Maintain the law school CRM across all regions, tracking account notes, POC data, meeting logs, and opportunities
• Lead end‑of‑term recap cycles, capture Y1 learnings, and set Y2 activation goals with internal stakeholders and school champions

Good Fit If You Have

• Legal background or strong legal context is a plus
• Experience in high‑growth SaaS or legal‑tech environments
• Comfort explaining AI tools to sophisticated legal audiences
• Self‑starter with a "machine‑mindset" for building systems and playbooks