Knowledge Base Specialist

Ovii's Interpretation of the Role

The Knowledge Base Specialist keeps Axi’s Help Center and internal documentation accurate, comprehensive, and easy to use. You will author and maintain articles, structure content for AI‑driven support, and localize information while partnering with product, compliance, and support teams.

Role Snapshot

• Maintain up‑to‑date Knowledge Base articles
• Structure content for AI‑driven support
• Localize documentation for multiple regions
• Collaborate with cross‑functional teams
• Improve self‑service experience
• Ensure compliance and quality standards

Must-Have Requirements

• 1+ year knowledge management / content writing / research experience
• Strong written English communication
• knowledge management
• content writing
• research
• appropriate rights and documentation for employment in Malaysia

Nice-to-Have Signals

• Additional language proficiency
• Comfortable with AI tools or willingness to learn
• additional language proficiency
• AI tool familiarity

Work Setup

• Location: Malaysia, Malaysia
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Work authorization: appropriate rights and documentation for employment in Malaysia
• Visa sponsorship: no

Application Requirements

• Assessment mentioned

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Create and update Help Center articles and SOPs aligned with product changes and customer needs
• Tag and format content so AI chatbots can retrieve accurate answers
• Translate and adapt articles for regional regulatory and cultural relevance
• Work with Support, Product, Compliance, and Back‑Office teams to keep documentation current
• Continuously enhance self‑service tools to lower support ticket volume
• Monitor chatbot interactions and refine knowledge gaps

Good Fit If You Have

• Strong research and problem‑solving ability
• Excellent written English communication
• Comfortable working in a fast‑paced, collaborative environment
• Additional language ability is a plus