IT Support Specialist

Ovii's Interpretation of the Role

The IT Support Specialist provides on‑site help‑desk, endpoint administration, and A/V support for Ontic’s Austin office, ensuring teammates stay productive, secure, and equipped. The role blends hands‑on troubleshooting, device lifecycle management, and automation to keep the environment reliable and compliant.

Role Snapshot

• On‑site IT help‑desk
• Endpoint provisioning & MDM
• A/V conference room support
• Asset inventory management
• Automation & scripting
• Security tooling administration
• Ticket lifecycle ownership

Must-Have Requirements

• macOS administration
• Windows administration
• Jamf MDM
• Microsoft Intune
• Shell scripting (bash/zsh)
• Microsoft 365 administration
• Active Directory basics
• Jira Service Management ticketing
• A/V equipment troubleshooting
• Device compliance management
• IT help‑desk
• Endpoint administration
• MDM lifecycle management

Nice-to-Have Signals

• Jamf Security Cloud
• Identity/access tooling (SSO, MFA)
• AWS/Azure fundamentals
• Android Enterprise management
• Compliance frameworks (SOC 2, ISO 27001)
• Process improvement (KBs, runbooks, onboarding checklists)
• CrowdStrike endpoint security (familiarity)
• Rapid7 endpoint agent (familiarity)
• Linux endpoint support (basic)
• Basic networking troubleshooting
• Cloud fundamentals (AWS/Azure)
• Compliance frameworks

Work Setup

• Location: Austin, United States
• Work mode: ONSITE
• Timezone: Central Time (CST)
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Serve as the primary on‑site point of contact for all IT support tickets, troubleshooting macOS and Windows issues with clear updates and documentation.
• Administer and lifecycle‑manage macOS and Windows devices using Jamf and Intune, including imaging, provisioning, configuration profiles, and compliance enforcement.
• Support mobile devices (Android, iOS) and basic Linux endpoints, handling deployment, diagnostics, and package management as needed.
• Maintain and troubleshoot office A/V equipment, ensuring meeting rooms are ready and functional for daily collaboration.
• Track and audit IT asset inventory, coordinating device onboarding, off‑boarding, repairs, and shipments.
• Develop and maintain reliable shell scripts and automation workflows to streamline repetitive admin tasks and improve support efficiency.

Good Fit If You Have

• Enjoys direct interaction with non‑technical teammates and explains technical concepts clearly.
• Detail‑oriented with strong documentation and ticketing discipline.
• Proactive mindset for security, compliance, and preventing outages.
• Comfortable creating scripts to automate routine tasks.