IT Support Specialist

Ovii's Interpretation of the Role

The IT Support Specialist ensures smooth daily IT operations for a global team, handling macOS and Windows administration, helpdesk ticket resolution, and equipment upkeep. The role blends on‑site and remote support in a hybrid environment with shift coverage.

Role Snapshot

• Level 1 IT support
• macOS & Windows administration
• Helpdesk ticket handling
• Onboarding & offboarding
• Hybrid work setup
• Shift‑based coverage

Must-Have Requirements

• macOS
• Windows
• Level 1 IT support
• JAMF
• Google Workspace
• Azure AD
• macOS and Windows environments

Nice-to-Have Signals

• OneLogin
• Atlassian Jira & Confluence
• Crowdstrike
• Palo Alto Networks
• Slack
• Google Meet
• SaaS tool experience
• security tool familiarity

Work Setup

• Location: Pune, India
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: shifts

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Administer and troubleshoot macOS and Windows workstations for local and remote staff
• Resolve end‑user tickets, including software, hardware, and network issues
• Support office equipment such as AV systems, printers, scanners, and Wi‑Fi infrastructure
• Maintain up‑to‑date documentation of IT processes and configurations
• Manage onboarding (account creation, laptop provisioning) and offboarding (access revocation, device reclamation)
• Collaborate with the help‑desk team to improve productivity and user satisfaction
• Handle supply and replacement‑part requests for staff across locations
• Provide shift coverage to ensure 24/7 IT support availability

Good Fit If You Have

• Familiarity with SaaS collaboration tools (e.g., Slack, Google Meet) is a plus
• Experience with security solutions such as Crowdstrike or Palo Alto Networks
• Comfort working in rotating shifts
• Strong documentation and process‑improvement mindset