IT Support Specialist

Ovii's Interpretation of the Role

LiveKit seeks an IT Support Specialist to deliver frontline support, device logistics, and employee enablement for its distributed team. The role focuses on rapid issue resolution, clear communication, and building self‑serve workflows across Slack, Google Workspace, Okta, and hardware processes.

Role Snapshot

• Frontline IT support
• Device lifecycle management
• User account provisioning
• Automation of recurring issues
• Cross‑team collaboration
• Hybrid work environment

Must-Have Requirements

• macOS troubleshooting
• Google Workspace administration
• IT support
• help desk
• IT operations

Nice-to-Have Signals

• Experience supporting globally distributed teams
• Asset inventory and procurement workflow experience
• Exposure to access reviews, MFA, device encryption, patching
• Strong opinions on knowledge‑base organization
• Familiarity with Okta identity provider
• Familiarity with Workspace ONE, Jamf, Kandji, or Intune MDM tools
• global distributed team support
• asset inventory and procurement

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Triage and resolve hardware, software, network, and access issues across time zones
• Manage a trusted ticketing workflow with clear ownership and timely updates
• Coordinate onboarding and offboarding: hardware provisioning, account setup, deprovisioning, and documentation
• Own laptop lifecycle: procurement, shipping, repairs, inventory, returns, and secure disposal
• Administer Google Workspace and Slack user lifecycle, groups, permissions, and configuration requests
• Build runbooks, self‑serve workflows, and lightweight automations for recurring problems

Good Fit If You Have

• Enjoys turning ambiguous problems into clear, repeatable processes
• Strong written communication for technical explanations
• Thrives in fast‑moving, distributed environments