Job Description
Ovii's Interpretation of the Role
ElevenLabs seeks a hybrid Tech Support Engineer in London to manage device lifecycles, provide on‑site IT and AV assistance, and streamline support through automation and clear documentation.
Role Snapshot
- Hybrid IT Support Engineer
- Device lifecycle management
- Office & AV assistance
- End‑user ticket handling
- New‑hire onboarding
- Automation & Slack bots
- IT documentation
Must-Have Requirements
- macOS
- networking basics
- SaaS tooling
- clear written and verbal communication
Nice-to-Have Signals
- high‑growth startup experience
- customer‑facing support experience
- bash scripting familiarity
Work Setup
- Location: London, United Kingdom
- Work mode: HYBRID
- Remote scope: UNSPECIFIED
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
What You'll Likely Work On
- Manage laptop procurement, setup, returns, and secure wiping
- Provide on‑site IT and AV support for the London office
- Handle inbound support requests as the first point of contact
- Run onboarding calls and configure equipment for new joiners
- Contribute to Tech Ops projects and build automation tools
- Create and maintain internal IT documentation and guides
Good Fit If You Have
- Prior experience in a high‑growth startup environment
- Background in customer‑facing or public‑facing support roles
- Familiarity with bash scripting
Skills
- macOS & Windows fundamentals
- Networking basics
- SaaS tooling
- Automation scripting (bash)
- Slack bot development
- AV equipment troubleshooting
- Clear written & verbal communication
- IT documentation