IT Service Desk Intern

Ovii's Interpretation of the Role

Join 66degrees as an IT Service Desk Intern, providing first‑level technical support and ensuring smooth end‑user experiences. You'll troubleshoot hardware, software, and network issues while learning industry‑standard ITSM tools.

Role Snapshot

• First‑level IT support
• Ticket triage & logging
• Hardware & software troubleshooting
• User access & asset management
• On‑call rotation participation
• Documentation & knowledge‑base upkeep

Must-Have Requirements

• Windows and macOS operating systems
• Google Workspace
• Basic networking concepts (TCP/IP, DNS, VPN)
• Troubleshooting hardware/software/network issues
• Verbal and written communication
• Basic troubleshooting
• Customer service
• Bachelor's degree in Information Technology, Computer Science, or related discipline
• cannot sponsor or transfer any visas

Nice-to-Have Signals

• ITIL Foundation certification
• Hands‑on experience with ServiceNow or Jira Service Management
• Familiarity with remote desktop support tools
• ITIL certification
• ITSM tool usage
• ITIL Foundation

Work Setup

• Location: Bangalore
• Employment type: Intern

Eligibility Gates

• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility
• Location
• Travel
• Shift
• Security clearance
• Background check
• Notice period

What You'll Likely Work On

• Provide first‑level technical assistance for hardware, software, OS, and network issues.
• Log, categorize, prioritize, and track tickets in the IT ticketing system.
• Manage user access, IT assets, and perform password resets or account unlocks.
• Escalate complex problems to L2 support with full documentation.
• Maintain up‑to‑date documentation, knowledge articles, and procedural guides.
• Educate end users on best practices and basic troubleshooting techniques.
• Participate in on‑call support rotations as needed.
• Support continuous‑improvement initiatives for the service desk.

Good Fit If You Have

• Enjoy helping users solve technical problems quickly.
• Strong analytical and troubleshooting mindset.
• Clear verbal and written communication with a customer‑first attitude.
• Ability to work both independently and collaboratively.