IT Service Desk Engineer

Ovii's Interpretation of the Role

Blitzy seeks an IT Service Desk Engineer to deliver Tier‑1 desktop support, onboard new hires, and manage access to core business applications. The role blends day‑to‑day ticket resolution with participation in infrastructure projects such as MDM rollouts and VPN deployments.

Role Snapshot

• Frontline IT support
• Ticket triage & resolution
• New‑hire onboarding & provisioning
• Okta and MDM administration
• Network troubleshooting
• On‑site hardware support
• Cross‑team infrastructure collaboration

Must-Have Requirements

• Mac/Windows/Linux desktop support
• Okta administration
• Jamf and Intune MDM
• Slack, Google Workspace, Zoom, JIRA
• Wired/wireless network troubleshooting
• Ability to lift 50 lb+ equipment
• Service‑desk ticket management
• IT support / service desk
• Enterprise desktop support
• Associate's or Bachelor's degree in Computer Science, IT, or related field

Nice-to-Have Signals

• CompTIA A+ certification
• CompTIA Network+ certification
• JAMF Certified Admin
• Microsoft Certified: Endpoint Administrator
• Experience with Meraki
• Experience with AWS, GCP, or Azure
• MDM rollouts
• VPN deployments
• RBAC implementations
• CompTIA A+
• CompTIA Network+

Work Setup

• Location: Cambridge, United States
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Travel requirement
• Shift requirement
• Security clearance
• Remote eligibility

What You'll Likely Work On

• Resolve Tier‑1 service‑desk tickets in person and remotely, meeting SLA targets
• Provision accounts, devices, and application access for new hires
• Administer Okta identity platform and manage employee services
• Support and troubleshoot wired and wireless network stacks
• Maintain MDM platforms (Jamf, Intune) across macOS and Windows devices
• Provide on‑site hardware support for offices, meetings, and events
• Contribute input to design‑level infrastructure projects (MDM rollouts, VPN, RBAC)
• Create and keep internal IT documentation up to date

Good Fit If You Have

• Proactive, self‑directed problem‑solver
• Strong organizational ability across concurrent projects
• Excellent interpersonal skills for building cross‑team relationships