IT Operations Analyst

Ovii's Interpretation of the Role

The IT Operations Analyst delivers high‑touch technology support for Harvey employees, handling onboarding, device lifecycle, and SaaS platform administration. The role blends hands‑on troubleshooting with automation and process improvement in a fast‑growing AI‑focused legal services company.

Role Snapshot

• Hands‑on employee IT support
• Onboarding & off‑boarding tech enablement
• SaaS platform administration (Google Workspace, Okta, Slack, Zoom)
• Hardware inventory, repairs & procurement
• Automation & documentation initiatives
• A/V meeting‑room and event support

Must-Have Requirements

• Identity & Access Management (Okta)
• Google Workspace administration
• macOS device management
• Scripting/automation (Python, Bash)
• 3+ years IT support experience
• IT support in fast‑paced startup/tech environment

Nice-to-Have Signals

• MDM tools (Jamf, Kandji, Intune)
• PowerShell scripting
• Microsoft Office and Windows
• Scripting/automation experience
• MDM tool management

Work Setup

• Location: San Francisco, USA
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Provide fast, empathetic IT support to all employees in the San Francisco office
• Run onboarding and off‑boarding tech processes to ensure secure, ready‑to‑work devices
• Administer core SaaS tools (Google Workspace, Okta, Slack, Zoom, MDM) for reliable access
• Troubleshoot laptops, peripherals, printers, video‑conferencing and networking issues
• Maintain asset inventory, coordinate repairs, upgrades and procurement
• Analyze recurring problems, perform root‑cause analysis and drive reliability improvements
• Partner with engineering, security and cross‑functional teams on automation and documentation
• Support meeting‑room technology and corporate events for high‑quality hybrid experiences

Good Fit If You Have

• Experience in a fast‑paced startup or tech environment
• Proactive, employee‑first mindset
• Strong communication with senior leaders and cross‑functional stakeholders