Installation Specialist - Bilingual (Kansas City, MO)

Ovii's Interpretation of the Role

The Installation Specialist prepares restaurant locations for SpotOn POS deployment through virtual surveys, on‑site hardware setup, and staff training. Bilingual communication and strong networking knowledge are essential to ensure smooth installations and client readiness.

Role Snapshot

• Bilingual Installation Specialist
• Customer Success – Implementation
• On‑site & virtual POS deployments
• Technical troubleshooting & diagnostics
• Mentor junior specialists
• Travel up to 75% of time

Must-Have Requirements

• Networking infrastructure
• POS hardware installation
• Advanced network testing
• Client training & technical communication
• Technical troubleshooting
• Bilingual English/Spanish
• Documentation & record‑keeping
• Travel up to 75%
• restaurant technical support
• POS installations
• high school diploma or GED
• U.S. work authorization required
• Visa sponsorship not available

Nice-to-Have Signals

• Associate degree in IT, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or related field
• Familiarity with restaurant operations and POS workflows
• associate degree in IT or related field
• associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or related field

Work Setup

• Location: Kansas City, United States
• Work mode: ONSITE
• Travel: Ability to travel up to 50‑75%, including overnight stays
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility
• Visa sponsorship

What You'll Likely Work On

• Conduct virtual site surveys, validate wiring, electrical, networking and internet performance
• Perform advanced diagnostics, document infrastructure gaps and guide remediation
• Install and configure POS hardware, complete cabling and connectivity setup
• Deliver on‑site staff training, live support and post‑installation follow‑ups
• Troubleshoot complex technical issues and provide guidance to clients and vendors
• Maintain detailed records, photos and diagrams in internal systems
• Recommend and implement improvements to survey tools, SOPs and processes
• Travel regularly to client sites (50‑75% travel, including overnight stays)

Good Fit If You Have

• Strong networking knowledge and ability to explain technical concepts to non‑technical staff
• Proven track record of 50+ POS installations or comparable deployments
• Experience mentoring junior team members
• Comfortable with high travel frequency and flexible schedule
• Fluent English and bilingual Spanish proficiency