Installation Specialist - Bilingual (Charlotte, NC)

Ovii's Interpretation of the Role

The Installation Specialist drives virtual and on‑site POS deployments for restaurants, ensuring sites are ready, hardware is installed, and staff are trained. The role blends deep networking knowledge with client‑facing communication and mentorship of junior team members.

Role Snapshot

• Virtual site surveys & readiness assessments
• On‑site POS hardware installation
• Client training and live support
• Technical escalation & troubleshooting
• Mentor junior specialists
• Process and SOP improvement

Must-Have Requirements

• Network infrastructure knowledge
• POS hardware installation
• Advanced network testing
• Complex technical troubleshooting
• Bilingual English‑Spanish proficiency
• restaurant technical support
• POS installations
• High school diploma or GED
• U.S. work authorization required
• visa sponsorship not available

Nice-to-Have Signals

• Fintech or SaaS experience
• Familiarity with restaurant operations
• fintech or SaaS experience
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or related field
• Fintech
• SaaS

Work Setup

• Location: Charlotte, United States
• Work mode: ONSITE
• Travel: up to 50-75% travel, including overnight stays
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility

What You'll Likely Work On

• Conduct virtual site surveys to validate wiring, electrical, networking, and internet performance
• Perform advanced diagnostics, document infrastructure gaps, and guide clients/vendors to resolve issues
• Install and configure POS hardware, complete cabling and connectivity setup
• Deliver onsite training and live support for restaurant staff and management
• Execute pre‑ and post‑installation checks, troubleshoot issues, and lead follow‑ups with clients
• Mentor junior specialists and contribute to SOP and process enhancements
• Travel to client locations up to 75% of the time, including overnight stays

Good Fit If You Have

• Strong networking and low‑voltage cabling expertise
• Proven experience with 50+ restaurant POS installations
• Ability to translate technical findings for non‑technical stakeholders
• Fluent English and bilingual Spanish communication
• Background in restaurant or multi‑location retail environments