Installation Specialist - Bilingual (Atlanta, GA)

Ovii's Interpretation of the Role

The Installation Specialist ensures restaurant locations are ready for SpotOn POS deployment through virtual surveys, on‑site hardware setup, and staff training. Bilingual English‑Spanish communication and strong networking knowledge are essential to drive successful installations and client adoption.

Role Snapshot

• Bilingual (English/Spanish) Installation Specialist
• Customer Success – POS deployments
• Virtual site surveys & on‑site hardware configuration
• Network infrastructure troubleshooting
• Staff training & technical support
• Mentor junior specialists
• Travel up to 75% of time

Must-Have Requirements

• Network infrastructure troubleshooting
• Advanced network testing
• POS hardware installation
• Bilingual Spanish proficiency
• High school diploma or GED
• restaurant technical support
• POS installations
• U.S. work authorization required
• no visa sponsorship

Nice-to-Have Signals

• Fintech or SaaS environment experience
• Associate degree in IT, networking, engineering technology, business admin, or hospitality management
• Familiarity with restaurant operations and POS workflows
• Proficiency with Microsoft Office, Google Workspace, CRM, ticketing systems
• fintech or SaaS experience
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management, or related field
• Fintech
• SaaS

Work Setup

• Location: Atlanta, United States
• Work mode: ONSITE
• Travel: up to 50-75% travel, including overnight stays
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility

What You'll Likely Work On

• Conduct comprehensive virtual site surveys, validating wiring, networking, and internet performance
• Perform advanced diagnostics and document infrastructure gaps for remediation
• Install and configure POS hardware including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
• Set up cabling, patching, and network connectivity for each location
• Deliver on‑site and virtual training to restaurant staff and management
• Lead follow‑up activities to confirm issue resolution and smooth adoption
• Mentor junior specialists and share technical knowledge
• Travel to client sites across the region, often with overnight stays

Good Fit If You Have

• Enjoys hands‑on technical problem solving in fast‑paced environments
• Comfortable communicating complex technical details to non‑technical stakeholders
• Thrives when juggling multiple site projects and travel schedules