Inbound Sales & Customer Service Representative - (Home Services)

Ovii's Interpretation of the Role

We need a remote Inbound Sales & Customer Service Representative to turn high‑volume calls into booked home‑service appointments and memberships. The role blends phone‑based sales, problem solving, and CRM documentation while meeting clear conversion targets.

Role Snapshot

• Remote inbound sales representative
• High‑volume call handling
• Appointment booking & upselling
• CRM documentation
• Customer‑first communication

Must-Have Requirements

• Inbound sales
• Call center sales
• Customer service with conversion targets
• Proven ability to convert inbound calls into bookings
• Strong objection handling and upselling ability
• Clear, professional English communication
• Experience using CRM or call management tools

Nice-to-Have Signals

• Experience in home services (plumbing, HVAC, electrical)
• Familiarity with field service tools like ServiceTitan
• Membership or subscription sales experience
• Home services industry
• Field service tool familiarity
• Membership sales

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: U.S. Hours (Evenings + Weekend Rotation)
• Employment type: Full-Time
• Shift: Evenings + Weekend Rotation

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Benefits

What You'll Likely Work On

• Handle inbound customer calls, assess needs, and recommend home‑service solutions
• Book service appointments and present Pipeline Club membership options
• Log all interactions accurately in the CRM following structured scripts
• Handle objections, de‑escalate frustrated callers, and identify upsell opportunities
• Collaborate with dispatch, operations, and offshore teams to ensure smooth service delivery
• Provide feedback to improve call scripts, tools, and workflows

Good Fit If You Have

• Confident phone presence and ability to lead conversations
• Persuasive yet customer‑first attitude
• Comfortable working toward clear sales targets in a fast‑paced, call‑heavy environment