Implementation Success Manager

Ovii's Interpretation of the Role

The Implementation Success Manager leads full‑cycle deployments of AppZen’s AI‑driven spend‑to‑pay SaaS solution, handling technical configuration, integration, and stakeholder communication. The role balances project leadership, functional documentation, and hands‑on technical work while reporting to a global steering committee.

Role Snapshot

• End‑to‑end SaaS solution deployment
• Technical configuration & ERP integration
• Project and program leadership
• Customer and C‑level stakeholder engagement
• Functional documentation & policy creation
• UAT management and issue resolution
• Cut‑over planning and SLA delivery

Must-Have Requirements

• SaaS implementation
• AP/P2P finance knowledge
• Project management
• C‑level customer presentation
• ERP/P2P integration
• SaaS product implementation
• AP/P2P finance function

Nice-to-Have Signals

• Analytical mindset
• Inquisitive attitude
• Service‑oriented demeanor
• Early AI tool adoption

Work Setup

• Location: Pune, India
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own the complete deployment lifecycle across modules, integrations, and change‑management activities
• Gather and document detailed business and integration requirements
• Create and review functional artifacts such as policies, conceptual designs, and technical integration designs
• Configure the product to meet customer needs while managing functional and technical dependencies
• Translate integration requirements into application designs and perform hands‑on configuration
• Lead UAT, evaluate test results, and coordinate bug‑fixing efforts
• Maintain business and technical cut‑over plans and meet SLA commitments under time‑budget pressure
• Report progress to the global steering committee and manage the implementation roadmap

Good Fit If You Have

• Analytical and inquisitive mindset
• Service‑oriented, team‑focused attitude
• Early adopter of AI‑enabled productivity tools