Implementation Specialist - Fixed Operations

Ovii's Interpretation of the Role

The Implementation Specialist drives the delivery of automotive fixed‑operations software solutions, gathering requirements, configuring systems, and supporting testing. The role blends business analysis with hands‑on configuration and documentation to improve dealer efficiency and customer experience.

Role Snapshot

• Implementation of automotive fixed‑ops software
• Business requirements gathering
• Process documentation & mapping
• System configuration & testing
• User training & documentation
• Data analysis for solution design
• 90% travel required

Must-Have Requirements

• Business requirements gathering
• Process documentation
• System configuration
• Testing / user acceptance
• User documentation creation
• Data analysis
• Microsoft Excel proficiency
• Process mapping tools (Lucidchart or Visio)
• Automotive Fixed (Parts & Service) software implementation
• Bachelor’s degree

Nice-to-Have Signals

• Familiarity with enterprise systems (CRM, ERP, PSA)
• Calgary location

Work Setup

• Location: Remote, Canada
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Canada
• Travel: 90% travel
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship

What You'll Likely Work On

• Collect and analyze business and functional requirements for automotive fixed‑ops solutions
• Document current and future‑state processes, workflows, and system interactions
• Collaborate with cross‑functional teams to identify pain points and recommend improvements
• Configure the solution, execute testing, and support user acceptance activities
• Create user guides, process flow diagrams, and training materials
• Track project deliverables, milestones, and timelines
• Perform basic data analysis to inform solution design and post‑implementation success

Good Fit If You Have

• Strong written and verbal communication abilities
• Detail‑oriented and analytically minded
• Willingness to learn project delivery methodologies and enterprise platforms