HIR-4481 Scheduling Specialist

Ovii's Interpretation of the Role

The Scheduling Specialist supports patients by triaging inbound calls, gathering demographic information, and booking appointments in the Athena system. This remote, full‑time role ensures accurate, high‑volume scheduling for a healthcare provider.

Role Snapshot

• Remote, full‑time schedule coordination
• High‑volume patient call handling
• Appointment booking in Athena
• Data‑entry accuracy
• Customer‑service excellence
• Microsoft Office proficiency

Must-Have Requirements

• high volume call center experience
• attention to detail and data entry accuracy
• professional customer service skills
• Microsoft Office Suite (Word, Excel)
• high volume call center environment

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in the United States (E‑Verify)
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel
• Shift requirements
• Security clearance

What You'll Likely Work On

• Triage inbound patient calls to assess needs and verify provider availability
• Enter and manage appointment details in the Athena scheduling system
• Collect and verify patient demographic information for accurate records
• Update appointment status, handling fills and cancellations promptly
• Provide courteous phone support and route callers to appropriate resources
• Maintain data‑entry accuracy and follow best‑practice scheduling workflows

Good Fit If You Have

• Thrives in fast‑paced, high‑volume call environments
• Strong attention to detail for precise data handling
• Friendly, professional communication style
• Comfortable using Microsoft Word and Excel daily