Head of Fraud Operations

Ovii's Interpretation of the Role

The Head of Fraud Operations leads SentiLink's Fraud Intelligence Team, shaping strategy, processes and talent to deliver high‑impact fraud detection and prevention. This remote US‑based role blends operational rigor, analytical insight and cross‑functional partnership to drive measurable business outcomes.

Role Snapshot

• Lead fraud intelligence function
• Design scalable operational processes
• Develop entry‑level talent pipeline
• Measure and improve fraud prevention impact
• Partner with product, analytics and engineering
• Leverage AI and automation

Must-Have Requirements

• fraud operations
• risk management
• people leadership
• process design
• quality assurance
• data analytics
• AI automation
• stakeholder communication
• talent development
• performance measurement
• must be located in United States

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: must be authorized to work in United States
• Visa sponsorship: no

Not Specified in JD

• Travel

What You'll Likely Work On

• Set performance baselines and operational metrics for labeling volume, quality, turnaround time and cost
• Create and run scalable QA processes, sampling methods and feedback loops
• Redesign the operating model, workflows, tooling and team structure for efficiency and scale
• Build an entry‑level talent program with hiring profiles, onboarding, training and career pathways
• Define progression frameworks that grow analysts’ technical, analytical and fraud expertise
• Develop measurement systems that tie team activity to fraud‑prevention outcomes and model improvements
• Translate frontline fraud observations into actionable insights for product, R&D, analytics and GTM teams
• Act as the trusted fraud subject‑matter expert and strategic partner across the organization
• Establish recurring reporting, trend analysis and knowledge‑sharing programs
• Apply AI, automation and process‑optimization to boost productivity and quality

Good Fit If You Have

• Curiosity about evolving fraud patterns and typologies
• Comfort collaborating with engineering, data science and product teams
• Track record of scaling high‑volume, quality‑sensitive operations