Head of Fraud Intelligence

Ovii's Interpretation of the Role

The Head of Fraud Intelligence leads SentiLink's fraud intelligence function, shaping operational processes, talent development, and cross‑functional impact. This senior leader drives measurable fraud prevention outcomes while partnering with product, analytics, and engineering teams.

Role Snapshot

• Lead the Fraud Intelligence Team
• Design scalable fraud operations and quality frameworks
• Develop and coach early‑career analysts
• Partner with product, engineering, and data science
• Measure and report fraud prevention impact
• Integrate AI and automation to boost productivity

Must-Have Requirements

• fraud operations leadership
• people management
• process design & quality assurance
• talent development & coaching
• data analysis & measurement frameworks
• AI/automation experience
• stakeholder communication
• fraud operations
• risk management
• people leadership

Nice-to-Have Signals

• technical fluency with product, analytics, engineering, machine learning

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Travel requirements

What You'll Likely Work On

• Set performance baselines and operational metrics for labeling volume, quality, turnaround time, cost efficiency, and SLA adherence
• Create and run scalable quality‑assurance processes, sampling methods, feedback loops, and escalation procedures
• Redesign FIT’s operating model, workflows, tooling, and team structure for efficiency and scalability
• Build an entry‑level talent program with hiring profiles, onboarding, training, and career pathways for fraud analysts
• Develop measurement frameworks linking FIT activities to fraud‑prevention outcomes such as model improvements and typology development
• Translate frontline fraud observations into actionable insights for product, R&D, analytics, GTM, and customer‑facing teams
• Serve as the trusted fraud subject‑matter expert, influencing key business decisions across the organization
• Launch recurring reporting, trend analysis, and knowledge‑sharing programs to raise fraud awareness company‑wide
• Leverage AI, automation, and workflow tooling to increase productivity and focus on high‑value intelligence work

Good Fit If You Have

• Curiosity about evolving fraud patterns and typologies
• First‑principles thinking and continuous‑improvement mindset
• Comfort thriving in a fast‑paced, high‑growth environment